The head of the Information and Communications Technology Organization of Arak Municipality announced:

Launch of the electronic service desk at Arak Municipality

Arak Municipality, through its Information and Communications Technology Organization, has taken steps to design and implement an electronic service desk with the aim of providing more and more effective services to citizens.

According to the Public Relations and International Affairs Department of Arak Municipality, Abolfazl Asgari, while announcing the above news, added: The electronic service desk system makes it possible to provide all municipal electronic services through a single portal and with authentication via the government single window to citizens, and through this, time and costs related to citizens and the municipality in providing and obtaining services are saved.

He continued, emphasizing that by using this system, citizens can easily and at any time and place benefit from municipal services and meet their needs, saying: This measure plays a significant role in improving the quality of Arak Municipality services to citizens and also plays an important role in facilitating and accelerating urban affairs. It should be noted that with this system, citizens can easily and without the need for in-person visits benefit from municipal services.

The head of the ICT Organization of Arak Municipality stated that the electronic service desk will be launched in the municipality very soon, and added: the provision of electronic services and internal and external organizational processes on the PWA platform (capable of running on all computers and mobile devices with various operating systems such as Windows, Android, and iOS), the ability to connect to the Iran Man system (the national Iranian user portal) for civil registry inquiries and matching mobile phone numbers and national ID numbers (Shahkar Telecommunications), are among the achievements and features of this system.

He explained other features and capabilities of the electronic service desk of Arak Municipality, saying: in this system, integrated service management with the ability to intelligently monitor services and alert outages via SMS or email, as well as traffic control between services, is possible.

Asgari stated: providing management dashboards for various reports such as real-time and periodic reports with different time ranges for the amount of revenue of each district or organization by revenue codes, the amount of expenses of each district by expense codes, the percentage of progress of construction projects and critical points of each project, the number of citizen visits and requests by type and district, average response time to requests, the number of passengers using public transportation fleets and route length, and other management reports that will greatly help decision-making by the managers of the organization, is another important capability of this system.

The head of the Information and Communications Technology Organization of Arak Municipality, stating that the electronic service desk system also has the ability to create forms and processes for requesting new services, noted: using the electronic service desk as an innovative technology plays an important role in urban development and improving services, and enables citizens to access various municipal services.

He concluded by emphasizing: this system provides all urban planning services to citizens through an electronic interface, which leads to reduced administrative burden and increased citizen satisfaction in service delivery.